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SMS Help

Need help with Exemplifi Transit Alerts? This page provides information about receiving, managing, and opting out of SMS transit alerts.

1. How can I get help?

For help with Exemplifi Transit Alerts, reply HELP to any message you receive from the service. You can also review our SMS Terms & Conditions and Privacy Policy for additional information about the program.

2. How do I stop receiving messages?

Reply STOP to any Exemplifi Transit Alerts message to unsubscribe from SMS alerts. You will receive a confirmation message, and you will not receive additional transit alert messages unless you choose to resubscribe.

3. How do I start receiving messages again?

If you previously opted out and want to receive alerts again, reply START to the service. You may need to complete the subscription process again depending on your alert preferences.

4. How often will I receive messages?

Message frequency varies based on real-time service conditions and the routes you follow. During a major service disruption, you may receive several messages. During periods of normal service, you may receive few or no messages. This matches the messaging information already stated in your SMS Terms.

5. Will I be charged for SMS messages?

Message and data rates may apply according to your mobile plan and carrier. Exemplifi does not charge a separate fee for the transit alerts themselves.

6. What kind of messages will I receive?

Exemplifi Transit Alerts provides informational transit notifications, including:

  • Service delays

  • Detours

  • Service disruptions

  • Planned service changes

  • Restored-service notices

The alerts are based on the routes you select or your choice to receive all available alerts. The program is informational and does not send marketing or promotional messages.

7. Is my phone number shared?

Your mobile number and SMS consent information are used to provide the transit alerts you requested. Your mobile information is not shared or sold to third parties for marketing or promotional purposes.

8. Still need help?

If you need additional assistance with Exemplifi Transit Alerts, please contact support@exemplifi.io.