24/7 website support. Ready to assist anytime

We combine continuous monitoring with expert support, ensuring government websites remain secure, reliable, and always available with 99.99% uptime.

What to expect from our support services

Our 24/7 support is designed to ensure uninterrupted website performance here's how we do it.

We provide continuous monitoring and immediate response to any website issues, ensuring your site remains operational at all times.

We watch over your full tech stack, from cloud infrastructure to web applications, offering clear insights and quick solutions to keep everything running smoothly.

We deliver a cost-effective support solution that eliminates ambiguity and accountability gaps.Whether issues arise internally or from third-party services, we take full ownership of failures and ensure swift, effective resolution

We possess specialized knowledge in managing and supporting various CMS and DXP platforms, including WordPress, Drupal, Umbraco, Sitecore, Kentico, etc.

Inside Exemplifi

Key support offerings

We provide a comprehensive suite of support services to keep your website running reliably while keeping you informed.

Performance reports & SEO

We provide detailed reports and continuous optimization, ensuring your website loads fast, ranks high, and delivers a superior user experience, driving better engagement and visibility.

Monitoring & incident management

Our real-time monitoring instantly detects and tracks issues. We handle urgent content updates and manage support tickets to quickly resolve issues and minimise downtime.

Security check & accessibility compliance

We apply critical security updates and patches timely, monitor your domain and SSL certificates continuously, and perform regular accessibility checks with fixes to maintain compliance and safety.

Backup & disaster recovery

Regular backups and tested recovery plans ensure your website data is securely preserved and that restoration can occur swiftly in case of unexpected failures.

Responsive design checks

We conduct frequent responsive design testing and implement necessary fixes to ensure your website provides a smooth, consistent user experience on all devices and screen sizes.

Accessibility & Compliance Assurance

Scheduled accessibility audits combined with prompt fixes keep all pages compliant with accessibility standards, ensuring inclusivity for all users.

What makes us the right choice?

More than a service provider, we integrate, support, and solve, staying with you through every phase with clarity, accountability, and purpose.

24/7 support is who we are

We provide round-the-clock support to ensure your website remain operational, proactively addressing issues to minimize business impact.

The best support SLAs

We offer customized SLAs tailored to your website’s needs, defining clear performance metrics, service expectations, and guaranteeing 99.9% uptime for reliable operation.

Communication

We keep you informed at every step. Our tailored incident response ensures seamless communication, so you’re always aware of what’s happening and what’s being done to resolve any issues.

Seamlessly extending your team

Our technical expertise allows us to act as an extension of your team, reducing the need for extra financial outlay, upskilling, or recruitment. With dedicated support and seamless collaboration, we guarantee exceptional results.