Customer Satisfaction Measurement: satisfaction-nps-overall
ID: satisfaction-nps-overall
Publication status: draft_public_evidence
Verification: workbook_verified_pending_nps_platform
Canonical JSON: nps-overall.json
Approved Evidence Fields
- metric
- net_promoter_score
- scope
- all_customers_with_nps_responses
- period
- type: response_history
- first_response_date: 2026-02-05
- latest_response_date: 2026-08-07
- nps
- 37.2
- response_count
- 43
- customer_count
- 28
- average_score
- 8.02
- score_distribution
- promoter: 23
- passive: 13
- detractor: 7
- methodology
- bucket_rules:
- promoter: score_9_to_10
- passive: score_7_to_8
- detractor: score_0_to_6
- nps_formula: (promoter_responses - detractor_responses) / total_responses * 100
- respondent_identity_removed: true
- bucket_rules:
- source_tabs
- NPS
- Customers
Provenance
- Source system
- workbook_export
- Source record
- projects-xlsx-nps-overall
- Updated
- 2026-07-20T00:00:00-07:00
- Content hash
sha256:b434ffd3b5097b1561678793f01ab667895907a2a15f6b177b1e6464f18435ac