{
  "id": "satisfaction-nps-overall",
  "object_type": "customer_satisfaction_measurement",
  "schema_version": "0.2.0",
  "canonical_url": "https://www.exemplifi.io/evidence/satisfaction/nps-overall.json",
  "created_at": "2026-07-20T00:00:00-07:00",
  "updated_at": "2026-07-20T00:00:00-07:00",
  "published_at": "2026-07-20T00:00:00-07:00",
  "source": {
    "system": "workbook_export",
    "record_id": "projects-xlsx-nps-overall",
    "source_urls": [
      "Projects.xlsx#NPS",
      "Projects.xlsx#Customers"
    ],
    "source_note": "Seeded from the supplied Projects.xlsx NPS tab. Respondent names and emails are intentionally omitted from public evidence."
  },
  "publication": {
    "status": "draft_public_evidence",
    "classification": "public_review_required",
    "verification_status": "workbook_verified_pending_nps_platform",
    "policy_version": "0.2.0",
    "review_note": "Seeded from public Exemplifi pages and retained as review-required until WorkScape/source-system confirmation.",
    "mode": "customer_nps_aggregate"
  },
  "transformation": {
    "pii_removed": true,
    "client_identity_anonymized": true,
    "commercial_terms_removed": true,
    "security_details_removed": true,
    "content_summarized": true,
    "content_truncated": false
  },
  "integrity": {
    "content_hash": "sha256:b434ffd3b5097b1561678793f01ab667895907a2a15f6b177b1e6464f18435ac",
    "signature": null
  },
  "data": {
    "metric": "net_promoter_score",
    "scope": "all_customers_with_nps_responses",
    "period": {
      "type": "response_history",
      "first_response_date": "2026-02-05",
      "latest_response_date": "2026-08-07"
    },
    "nps": 37.2,
    "response_count": 43,
    "customer_count": 28,
    "average_score": 8.02,
    "score_distribution": {
      "promoter": 23,
      "passive": 13,
      "detractor": 7
    },
    "methodology": {
      "bucket_rules": {
        "promoter": "score_9_to_10",
        "passive": "score_7_to_8",
        "detractor": "score_0_to_6"
      },
      "nps_formula": "(promoter_responses - detractor_responses) / total_responses * 100",
      "respondent_identity_removed": true
    },
    "source_tabs": [
      "NPS",
      "Customers"
    ]
  }
}