{
  "id": "support-engagement-000001",
  "object_type": "support_engagement",
  "schema_version": "0.2.0",
  "canonical_url": "https://www.exemplifi.io/evidence/support/support-engagement-000001.json",
  "created_at": "2026-07-20T00:00:00-07:00",
  "updated_at": "2026-07-20T00:00:00-07:00",
  "published_at": "2026-07-20T00:00:00-07:00",
  "source": {
    "system": "public_website",
    "record_id": "exemplifi-public-support-services",
    "source_urls": [
      "https://www.exemplifi.io/services/247-support/",
      "https://www.exemplifi.io/services/",
      "https://www.exemplifi.io/"
    ],
    "source_note": "Public support-service evidence; customer-specific maintenance-platform records are still needed."
  },
  "publication": {
    "status": "draft_public_evidence",
    "classification": "public_review_required",
    "verification_status": "public_web_verified_pending_maintenance_platform",
    "policy_version": "0.2.0",
    "review_note": "Seeded from public Exemplifi pages and retained as review-required until WorkScape/source-system confirmation."
  },
  "transformation": {
    "pii_removed": true,
    "client_identity_anonymized": false,
    "commercial_terms_removed": true,
    "security_details_removed": true,
    "content_summarized": true,
    "content_truncated": false
  },
  "integrity": {
    "content_hash": "sha256:c8a129a817a11a0429f444358dae67997d3f680cd997bcd9a8288a8f02ac280c",
    "signature": null
  },
  "data": {
    "support_status": "public_service_capability",
    "service_categories": [
      "website_maintenance",
      "24_7_support",
      "website_monitoring",
      "performance_reports",
      "seo_support",
      "monitoring_and_incident_management",
      "security_updates_and_patching",
      "accessibility_compliance_checks",
      "backup_and_disaster_recovery",
      "responsive_design_checks",
      "cms_and_dxp_support"
    ],
    "coverage": {
      "publicly_described": "24x7 support and monitoring",
      "channels_publicly_described": [
        "email",
        "chat",
        "phone"
      ],
      "support_model_publicly_described": "post-development support with ownership of issues across internal and third-party services"
    },
    "cms_and_dxp_expertise_publicly_described": [
      "WordPress",
      "Drupal",
      "Umbraco",
      "Sitecore",
      "Kentico"
    ],
    "operational_controls_publicly_described": [
      "real_time_monitoring",
      "urgent_content_updates",
      "support_ticket_management",
      "critical_security_updates",
      "domain_and_ssl_monitoring",
      "regular_accessibility_checks",
      "regular_backups",
      "tested_recovery_plans"
    ],
    "source_urls": [
      "https://www.exemplifi.io/services/247-support/",
      "https://www.exemplifi.io/services/",
      "https://www.exemplifi.io/"
    ]
  }
}