{
  "id": "satisfaction-000001",
  "object_type": "customer_satisfaction_measurement",
  "schema_version": "0.2.0",
  "canonical_url": "https://www.exemplifi.io/evidence/satisfaction/satisfaction-000001.json",
  "created_at": "2026-07-20T00:00:00-07:00",
  "updated_at": "2026-07-20T00:00:00-07:00",
  "published_at": "2026-07-20T00:00:00-07:00",
  "source": {
    "system": "public_review_and_testimonial_pages",
    "record_id": "exemplifi-public-customer-feedback",
    "source_urls": [
      "https://www.trustpilot.com/review/exemplifi.io",
      "https://www.exemplifi.io/services/",
      "https://www.linkedin.com/company/exemplifi"
    ],
    "source_note": "Public-review aggregate plus public testimonial snippets; not a substitute for internal NPS data."
  },
  "publication": {
    "status": "draft_public_evidence",
    "classification": "public_review_required",
    "verification_status": "public_web_verified_pending_nps_platform",
    "policy_version": "0.2.0",
    "review_note": "Seeded from public Exemplifi pages and retained as review-required until WorkScape/source-system confirmation."
  },
  "transformation": {
    "pii_removed": true,
    "client_identity_anonymized": true,
    "commercial_terms_removed": true,
    "security_details_removed": true,
    "content_summarized": true,
    "content_truncated": false
  },
  "integrity": {
    "content_hash": "sha256:35e930ed4ac63681e85f344f15d6216471f6e4ef86aba9237e1e17f3455d8dbe",
    "signature": null
  },
  "data": {
    "metric": "public_customer_feedback",
    "period": {
      "type": "public_review_snapshot",
      "snapshot_date": "2026-07-20"
    },
    "public_review_aggregate": {
      "platform": "Trustpilot",
      "trustscore_publicly_observed": 4.2,
      "review_count_publicly_observed": 6,
      "star_distribution_publicly_observed": {
        "5_star": "100_percent",
        "4_star": "0_percent",
        "3_star": "0_percent",
        "2_star": "0_percent",
        "1_star": "0_percent"
      },
      "source": "https://www.trustpilot.com/review/exemplifi.io"
    },
    "testimonial_themes_publicly_described": [
      "responsiveness",
      "clear_communication",
      "strategic_guidance",
      "on_time_delivery",
      "flexibility",
      "website_redesign_quality",
      "Drupal_9_migration_support"
    ],
    "methodology": {
      "source_type": "public_review_platform_and_public_website_testimonials",
      "limitations": [
        "not_internal_nps",
        "not_a_complete_customer_population",
        "requires_nps_platform_ingestion_for_official_satisfaction_measurement"
      ]
    },
    "source_urls": [
      "https://www.trustpilot.com/review/exemplifi.io",
      "https://www.exemplifi.io/services/"
    ]
  }
}