{
  "id": "satisfaction-ct-transit-nps",
  "object_type": "customer_satisfaction_measurement",
  "schema_version": "0.2.0",
  "canonical_url": "https://www.exemplifi.io/evidence/satisfaction/ct-transit-nps.json",
  "created_at": "2026-07-20T00:00:00-07:00",
  "updated_at": "2026-07-20T00:00:00-07:00",
  "published_at": "2026-07-20T00:00:00-07:00",
  "source": {
    "system": "workbook_export",
    "record_id": "projects-xlsx-nps-ct-transit",
    "source_urls": [
      "Projects.xlsx#NPS",
      "Projects.xlsx#Customers"
    ],
    "source_note": "Seeded from the supplied Projects.xlsx NPS tab. Respondent names and emails are intentionally omitted from public evidence."
  },
  "publication": {
    "status": "draft_public_evidence",
    "classification": "public_review_required",
    "verification_status": "workbook_verified_pending_nps_platform",
    "policy_version": "0.2.0",
    "review_note": "Seeded from public Exemplifi pages and retained as review-required until WorkScape/source-system confirmation.",
    "mode": "customer_nps_summary"
  },
  "transformation": {
    "pii_removed": true,
    "client_identity_anonymized": true,
    "commercial_terms_removed": true,
    "security_details_removed": true,
    "content_summarized": true,
    "content_truncated": false
  },
  "integrity": {
    "content_hash": "sha256:1276a6cfc5bbf87d731b536f3ccc6ce80cc29f2eb745b0a29c2103d08084f74f",
    "signature": null
  },
  "data": {
    "metric": "net_promoter_score",
    "scope": "customer_account",
    "customer_id": "customer-ct-transit",
    "customer_name": "CT Transit",
    "customer_url": "https://www.exemplifi.io/evidence/customers/ct-transit.json",
    "customer_html_url": "https://www.exemplifi.io/evidence/customers/ct-transit.html",
    "related_projects": {
      "count": 1,
      "records": [
        {
          "id": "project-000019",
          "url": "https://www.exemplifi.io/evidence/projects/ct-transit.json",
          "html_url": "https://www.exemplifi.io/evidence/projects/ct-transit.html",
          "project_name": "CT Transit",
          "status": "active_under_development",
          "verification_status": "workscape_verified_pending_public_site_confirmation"
        }
      ]
    },
    "period": {
      "type": "response_history",
      "first_response_date": "2026-06-06",
      "latest_response_date": "2026-06-06"
    },
    "latest_score": 9,
    "latest_bucket": "promoter",
    "latest_response_date": "2026-06-06",
    "response_count": 2,
    "average_score": 8.0,
    "score_distribution": {
      "promoter": 1,
      "passive": 1,
      "detractor": 0
    },
    "score_history": [
      {
        "date": "2026-06-06",
        "score": 9,
        "bucket": "promoter"
      },
      {
        "date": "2026-06-06",
        "score": 7,
        "bucket": "passive"
      }
    ],
    "methodology": {
      "bucket_rules": {
        "promoter": "score_9_to_10",
        "passive": "score_7_to_8",
        "detractor": "score_0_to_6"
      },
      "respondent_identity_removed": true,
      "omitted_fields": [
        "respondent_name",
        "respondent_email"
      ]
    },
    "source_tabs": [
      "NPS",
      "Customers"
    ]
  }
}